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1. Technical Training Service
To help user have a comprehensive understanding the products and daily use, maintenance and management, we will provide comprehensive, systematic training for the client-side technician or operator.
This training is including the installation, commissioning, operation and maintenance. Strive to make the user use it according to our training and system construction documentation can be independent management, operation, maintenance the whole system.
2. Guaranty and Warranty
Each part of the equipments will be strict inspected, to make sure the quality before package, and a minimum of fault rate. Follow the guidelines “fully protect the user’s investment and efficiency, fully meet the requirement of user and reduce their burden.”
a). Customer Satisfaction Surveys
Our company will organize satisfaction surveys according to customer feedback. During this survey, the user can propose any quality problem and opinions, the company will be listened modestly, treat and make record survey to customer problem then solved carefully for customers.
b). After-sale Service
The after-sale department will be in touch with the customer at the first time, effectively communicate with customers about the problems. For general failure problem, the after-sale team will solve by telephone or network remote ways in time. For unable to remove the sever faults problem, after-sale team will arrive on time to solve the problem.
c). 24 Hour Service
With 24 hours on time after-service, we have professional team which guiding you to operate machines professionally and offering suitable solution for your cases.
Contact Person: Ms. jessica